Dispatcher

Client
Waste Dynamics

Discovery
Conducted a customer survey to understand the pain points

Role
Product Designer

Challenge
Admins had difficulty assigning tickets on the road

Research Focus

Conducted user interviews and shadow exercises

Key Finding

Admins couldn't assign tasks via mobile, disrupting workflow

Problem Statement

Time was wasted switching between devices, delaying task management

Enable Admins to View and manage tickets on mobile

All Tickets Queue: View driver statuses (in progress, on hold, finished)

Quick Status View: Prevent overloading drivers by tracking their workload before assigning new tickets

Iterative Refinement

Prototyping Tools: Created prototypes in Sketch

Testing: Conducted usability testing, gathered feedback, & refined designs

Outcome: Added driver status feature based on user feedback. Ensured the design met Admin users' needs

5% increase in Admin logins and ticket assignments on mobile