Dispatcher

Two men standing next to a large white and black dump truck, one wearing a hard hat, discussing something while pointing at a handheld device. The truck has multiple huge wheels and a container on its back.

Client
Waste Dynamics

Discovery
Conducted a customer survey to understand the pain points

Mobile Admin Features

Role
Product Designer

Challenge
Admins had difficulty assigning tickets on the road

Understand & Define

Research Focus

Conducted user interviews and shadow exercises

Key Finding

Admins couldn't assign tasks via mobile, disrupting workflow

Problem Statement

Time was wasted switching between devices, delaying task management

Ideation & Brainstorm

Purple outline of a mountain with a flag on top.

Goal

Enable Admins to View and manage tickets on mobile

Icon of hands holding a light bulb with a check mark, symbolizing innovation or ideas.

Solution

All Tickets Queue: View driver statuses (in progress, on hold, finished)

Quick Status View: Prevent overloading drivers by tracking their workload before assigning new tickets

Iterative Refinement

Prototyping Tools: Created prototypes in Sketch

Testing: Conducted usability testing, gathered feedback, & refined designs

Outcome: Added driver status feature based on user feedback. Ensured the design met Admin users' needs